How to file a claim

If your coverage includes non-medical benefits (i.e. Trip Cancellation, Trip Interruption, Lost or Delayed Luggage, etc.) you can submit your claim online through our secure Claims Portal for faster claim processing.

Any medical expenses which you’ve paid for out of pocket can also be submitted through the Claims Portal.

Our online Claims Portal provides you with a smoother, more efficient experience while keeping you informed of what is happening at each stage of your claims journey. The user-friendly Claims Portal enables you to:

• Access the Claims Portal 24/7 from any mobile device or browser
• Enjoy a quicker, easier claims submission
• Create a secure account
• Feel secure with 2-factor authentication
• Upload and access all documents, including your Explanation of Benefits
• Identify any documents you may have missed
• Save and return to a claim not yet submitted
• Check the status of your claim

Claims can be submitted through the online Claims Portal for a wide range of benefits, including:

• Trip cancellation
• Trip interruption
• Flight delay
• Lost or delayed baggage
• Out-of-pocket medical expenses
• Rental car damage
• Purchase protection
• Extended warranty
• Event ticket cancellation

Check out our Claims Portal today!